to the customer support center for Richard Legg's customers.
How To Get Help FAST...
We use real people in the USA in our support desk and most queries are responded to within one day from Monday to Friday. (We do have people logging in over weekends, but response time may be slightly longer on Saturday and Sunday).
Rest assured your ticket will be seen and taken care of.
Before submitting a ticket, please watch the short video above first as it will show you how to give us the information we need to help you as quickly and efficiently as possible.
1 - If you're missing a download link, check your email (including junk/spam folders) first. Most times Paypal will redirect you to the download page automatically, but if not, the download link should have been sent to your email, so check there first.
2 - If you have any issues with a payment/refund, please check the payment receipt for the sellers information. If it is NOT "Richard Legg", or "Platinum Marketing Solutions" then it means you paid someone else. While we may still be able to provide support (e.g. provide download links etc) we obviously can't refund a payment you didn't make to us, so you'll need to contact the seller directly.
3 - Please include as much information as possible about the transaction so we can locate it e.g. your name, your email (and paypal email if different), name of product, name of seller, date of purchase etc. (Paypal now gives different transaction IDs to buyers and sellers so this just giving the transaction ID doesn't help us)
4 - Please describe the problem as fully as possible, giving specific information e.g. if a link doesn't load up, copy/paste the specific link into a ticket - don't just enter something like "it doesn't work".
These steps are all designed to give us the info we need to ensure you're taken care of quickly. If you leave this information out, it's likely that the support rep will need to ask you for it anyway.
If you still need to submit a ticket, simply click here to submit your ticket.